Managed IT — Bronze · $299/month
Entry-tier MSP coverage built for solo offices and 1-5 user businesses. 24/7 monitoring, weekday helpdesk, patched workstations, and a single line to call when something breaks.
At a glance
What's included
Concrete, recurring deliverables — not a vague "support" promise.
- 24/7 RMM monitoring across all covered workstations
- Helpdesk Monday-Friday, 8 AM-6 PM Central Time
- Patch management for Windows, macOS, and 3rd-party apps (Chrome, Adobe, Zoom, etc.)
- Endpoint health monitoring (disk, memory, CPU, uptime)
- Microsoft 365 / Google Workspace user administration (add, remove, license, MFA)
- Monthly health summary email with ticket counts, patch status, and incidents
- Standard SLA: 4-hour response, 8-hour resolution on P2 incidents
What's NOT included
Honest scope boundaries so there are no surprise invoices.
- After-hours support (upgrade to Silver for nights/weekends)
- EDR / anti-virus deployment — separate one-time fee of $225 per workstation
- Hardware procurement — passed through at vendor cost, not bundled
- HIPAA risk assessments and compliance documentation — separate engagement
- On-site visits beyond the initial setup (per-trip fee thereafter)
How it works
- Sign up via Stripe. Click Buy Now, complete checkout, and you'll get a welcome email within minutes.
- Onboarding call (30 min). We map your users, devices, M365/Google tenant, and any line-of-business apps.
- RMM agent rollout. Our team pushes monitoring agents to every workstation and confirms healthy check-in.
- Documentation. Network, accounts, and access are documented in our PSA so the next ticket gets resolved in minutes, not hours.
- You start using us. Email, call, or text the helpdesk during business hours. Tickets, patching, and monitoring run in the background.
Frequently asked questions
Can I add users mid-month?
Yes. Bronze covers 1-5 users. If you add a user mid-month we prorate from the date the seat is activated. Crossing user 6 moves you to the Silver tier on your next billing cycle.
What if I'm at 4 users now and growing?
Bronze fits you today. We will flag the upgrade conversation when you cross 5 users so there is no surprise. Most growing offices land on Silver around month 4-6.
What's the contract term?
Month-to-month. We do not lock you in. Cancel any time with 30 days written notice.
Can I cancel?
Yes — 30 days written notice via email to info@synergyiq.net. We hand back full documentation, exports, and admin credentials so you can move clean.
Does this include hardware?
No. Hardware (workstations, servers, firewalls) is procured at pass-through cost separately. We will quote and procure on your behalf if you want, but it is not bundled into the monthly fee.
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Ready to start?
Buy Bronze direct via Stripe and we'll have your onboarding call scheduled within one business day. Or talk to us first — no pressure.
Buy now via Stripe → Book a consult