Resupply Automation
Eligibility-aware patient outreach by SMS, email, and IVR. CPAP usage data wired in. Oxygen recerts, enteral restocks, and urological refill cycles handled automatically.
What this engagement solves
Resupply is where DMEs leak the most revenue and the most patients. The calendar exists in your head; the outreach doesn't. Patients churn to whichever competitor calls first — and the nationals always call first.
The cadence is 90 days, 180 days, whatever. Nobody is actually triggering the outreach against patient-specific dates.
You call the patient, schedule the resupply, and learn the coverage lapsed last month. Time wasted, patient frustrated.
AirView and Care Orchestrator know exactly which patients meet Medicare's usage thresholds — but nobody is wiring that data into outreach.
Patient replies "yes please ship," and somebody types it into Brightree. Patient replies "no," and that gets lost.
Adherence monitoring that protects every claim
Daily adherence scoring flags at-risk patients before a claim ever goes out — watch how it stops denials instead of explaining them.
What you get
Fixed scope. Fixed price range. Delivered on the platform you already run.
Deliverables
- Schedule-C resupply calendars per product line (CPAP, oxygen, enteral, urological)
- Eligibility check before every outreach burst (real-time clearinghouse query)
- Multi-channel outreach — SMS, email, IVR — sequenced per patient preference
- ResMed AirView / Philips Care Orchestrator usage data integration for CPAP resupply
- Response routing: yes / no / callback → Brightree tasks and shipping queue
- Opt-out / TCPA compliance built in
- Outreach analytics dashboard — contact rate, response rate, revenue attribution
Platforms we sit on top of
Brightree · WellSky · NikoHealth · ResMed AirView · Philips Care Orchestrator. We add a layer; we don't replace your system of record.
Outcomes
Rounded ranges from real DME engagements. No marketing inflation.
Frequently asked questions
Is this TCPA / opt-out compliant?
Yes. Patient consent is captured at intake, opt-out paths are built into every SMS and IVR flow, and the system honors do-not-contact at the patient level.
Can we use our existing IVR / phone system?
Yes. We integrate with Intermedia, RingCentral, and most cloud PBX platforms. If you don't have one, ask us about our Intermedia voice bundle.
Does this work for oxygen and enteral, not just CPAP?
Yes. CPAP uses ResMed / Philips usage data; oxygen, enteral, and urological use Schedule-C cadence from the setup date. Both flows are included.
How does the eligibility check work?
Real-time clearinghouse query (Availity, Change Healthcare, or your existing clearinghouse) before each outreach burst. Lapsed patients are flagged and skipped.
Care Plan?
18% of build fee per year — keeps the eligibility integration, usage-data feeds, and TCPA rules current.
Start with a free DME leakage audit
30-minute call. Irfan personally maps your intake → setup → resupply cycle and quantifies the leakage in dollars. No deck.
Book the audit Read the case study