Managed IT — Silver · $599/month

Mid-tier MSP coverage built for 6-15 user small businesses and small medical/dental practices. EDR, after-hours emergency support, monthly check-ins, and a priority SLA.

Buy now via Stripe → Book a consult

At a glance

Price

$599 / month

Billing

Recurring monthly

Best for

6-15 users · small practice

Engagement

Month-to-month

What's included

Everything in Bronze plus the security and response posture small practices actually need.

Everything in Bronze (24/7 RMM, M-F helpdesk, patching, M365 admin, monthly summary)
EDR monitoring (SentinelOne or equivalent) on all workstations
After-hours emergency support — text + phone for P1 incidents
Monthly check-in call (30 min) with your account lead
Backup verification including one quarterly restore-test
Priority SLA: 2-hour response, 4-hour resolution on P2 incidents
Quarterly user-account audit (offboarding cleanup, license rightsizing)

What's NOT included

Where Silver ends and Gold (or a separate engagement) begins.

vCIO strategy work and roadmap planning (Gold tier)
HIPAA-required policy/procedure document writing (separate scope)
Quarterly Business Reviews with leadership presentation (Gold tier)
Dedicated workstation provisioning labor — billed per device
Compliance certifications (SOC 2, HITRUST) — separate engagement

How it works

Sign up via Stripe. Click Buy Now, complete checkout, get the welcome email.
Onboarding call (60 min). We map users, devices, M365/Google tenant, line-of-business apps, and your backup posture.
Agent + EDR rollout. RMM and EDR agents deploy to every workstation. Initial baseline scan runs.
Documentation + handoff. Network, accounts, vendor contacts, and backup procedures documented in our PSA.
You start using us. Helpdesk during business hours, emergency line after-hours, monthly check-in call to keep things on track.

$599/mo

Recurring · Month-to-month · Cancel with 30 days notice

Buy Silver via Stripe →

A one-time $250 MSP Activation Fee applies at start. EDR deployment $225/workstation. See activation

Frequently asked questions

Is this HIPAA-compliant?

Silver supports HIPAA-aligned operations: BAA on file, EDR with audit logging, MFA enforcement, encrypted backup verification. Formal HIPAA Risk Analysis and policy/procedure documentation are scoped separately and recommended for full compliance.

What counts as P1 vs P2?

P1 is whole-office down or active security incident — covered after-hours. P2 is a single user blocked from work or significant feature broken — 2-hour response, 4-hour resolution during business hours. P3 is non-urgent.

Do I get a dedicated technician?

Silver gives you a primary tech who handles most tickets, but the helpdesk pool covers them when they are out. Fully dedicated single point of contact comes with the Gold tier.

What if my user count grows past 15?

We will flag the upgrade conversation around user 14 so there is no surprise. Silver caps at 15. Beyond that, Gold ($1,200/mo) covers up to 35 users with vCIO and quarterly business reviews.

Ready to start?

Buy Silver direct via Stripe. Onboarding call scheduled within one business day. Or talk to us first — no pressure.