SynergyIQ deploys, migrates, and manages Microsoft 365 for Houston-area businesses — and goes further than most MSPs by bundling Intermedia Cloud Backup for M365 and Intermedia Email Protection on top, closing the data-protection and email-security gaps Microsoft leaves behind. One bill, one local team, J.D. Power-certified 24/7 support behind it.
SynergyIQ sells, deploys, and manages Microsoft 365 for businesses in Greater Houston and nationwide. Unlike most resellers, we bundle two Intermedia add-ons that fill M365's biggest gaps: Intermedia Cloud Backup for M365 (Microsoft does not back up your mailboxes, OneDrive, SharePoint, or Teams beyond short retention windows) and Intermedia Email Protection (advanced anti-phishing, link sandboxing, and impersonation protection that layer on top of Exchange Online). Microsoft 365 plans run $6–$22 per user per month; the Intermedia add-ons add roughly $4–$11 per user per month. Everything ships on one SynergyIQ invoice with a HIPAA BAA available. Call (832) 617-0477 or book a free consultation.
Microsoft 365 is a brilliant productivity suite. It is not a complete data-protection or email-security solution — and Microsoft says so in their own service agreement.
Microsoft's Services Agreement explicitly recommends third-party backup. Native M365 retention is short: 14–30 days for deleted items, 93 days for deleted mailboxes. Ransomware, malicious deletion, or a misconfigured retention policy can wipe data permanently.
Exchange Online Protection blocks obvious spam and known threats. Sophisticated phishing, CEO impersonation, and weaponized link/attachment attacks routinely slip through unless you've upgraded to Defender for Office 365 Plan 2 — which most SMBs haven't.
HIPAA, FINRA, and other regulated industries require multi-year tamper-proof email archives. M365 native retention won't satisfy auditors without significant configuration — and even then, it doesn't include independent third-party attestation.
Everything you'd expect from a Microsoft 365 partner — plus the Intermedia add-ons that close the gaps above.
Migrate from Gmail, GoDaddy, on-prem Exchange, or any other email platform to Microsoft Exchange Online — with zero data loss, minimal downtime, and a clean cutover plan.
Channels, guest access, meeting rooms, Teams Phone integration, and live staff training so the platform actually gets adopted instead of becoming shelfware.
Replace aging file servers with properly architected SharePoint sites and OneDrive — permission structures, department libraries, and retention rules tuned to how your team actually works.
Independent backup of every Exchange mailbox, OneDrive, SharePoint site, and Teams chat. Unlimited retention. Point-in-time and item-level restore. Designed for ransomware, accidental deletion, and departing-employee scenarios.
Advanced anti-phishing, impersonation protection, URL sandboxing, attachment detonation, and outbound DLP layered on top of Exchange Online — no MX changes required.
10-year tamper-evident email archiving with eDiscovery and legal-hold tools — built for HIPAA, FINRA, and SEC-regulated industries.
MFA for all users, Conditional Access policies, Microsoft Defender for Business, anti-phishing policies, and quarterly Secure Score reviews.
We audit every user, identify overlicensing (a common 20–30% waste), and recommend the right mix of Business Basic, Standard, Premium, and add-on SKUs.
Day-to-day admin: user onboarding/offboarding, password resets, mailbox management, Teams configuration, and security monitoring — covered by your monthly retainer.
Side by side, where the bundle actually helps.
| Capability | Microsoft 365 Native | M365 + Intermedia (SynergyIQ) |
|---|---|---|
| Mailbox / OneDrive backup | 14–30 day deletion retention only | Unlimited retention · point-in-time restore |
| Teams chat & channel backup | Not protected separately | Fully backed up & restorable |
| SharePoint site recovery | 93-day site recycle bin | Independent backup, granular restore |
| Advanced threat protection | Requires Defender for O365 Plan 2 upgrade | Intermedia Email Protection included |
| CEO impersonation defense | Limited | Built-in impersonation engine |
| URL & attachment sandboxing | Requires Defender for O365 Plan 1+ | Included with Intermedia EP |
| Compliance archiving | Requires E3+/E5 SKU configuration | 10-year tamper-evident archive add-on |
| Support model | Microsoft ticket queue | SynergyIQ + Intermedia J.D. Power-certified 24/7 |
| Billing | Microsoft direct or CSP invoice | One consolidated SynergyIQ invoice |
| HIPAA BAA | Microsoft BAA only | Microsoft BAA + Intermedia BAA |
SynergyIQ already supports IT, automation, and compliance for these verticals — Intermedia M365 plugs in cleanly.
HIPAA-capable M365 deployment with Intermedia BAA, encrypted email, compliance archiving, and backup tested against audit scenarios. Used by our DME, dental, cardiology, sleep lab, and pharmacy clients.
Encrypted email, file-share retention, tamper-evident archiving for IRS and SEC audit trails, and seasonal scale for tax season — without rewriting your tech stack.
From a 5-person team in Sugar Land to a 200-seat distributed operation, the same M365 + Intermedia bundle scales without re-platforming.
A typical SynergyIQ Microsoft 365 + Intermedia rollout, week by week.
Review your current email, file shares, license inventory, and compliance requirements. Map every mailbox, distribution list, public folder, and shared drive into the new M365 environment.
Provision the M365 tenant, configure DNS, set up MFA + Conditional Access, deploy Intermedia Backup, and onboard Intermedia Email Protection.
Stage email and file migrations using Microsoft-supported tools. Run live training sessions on Outlook, Teams, SharePoint, and OneDrive for your users.
Final email cutover at a scheduled low-traffic window. SynergyIQ engineers are on-call for 30 days of hyper-care, then it transitions to your standard managed-IT retainer.
Intermedia Unite cloud phone, Contact Center, and secure email — the other Intermedia services we resell.
Endpoint detection, security awareness training, vulnerability scanning, and incident response.
Server, endpoint, and SaaS backup beyond M365 — Acronis, Dropsuite, and tested DR runbooks.
Free Microsoft 365 health check for Houston-area businesses. We'll review your setup, security configuration, backup posture, and licensing — and tell you exactly what's missing and what it costs to fix.