SynergyIQ is a certified Intermedia reseller. We deploy and support cloud phone systems (Intermedia Unite UCaaS), omnichannel contact centers, and secure business email — backed by a 99.999% uptime SLA and a single local point of contact for billing, support, and changes. Houston-headquartered, U.S.-wide capable. Just need business phones to start? See our VoIP phone systems.
SynergyIQ is a certified Intermedia partner reseller headquartered in Richmond, TX, serving the Greater Houston area and clients nationwide. We deploy and support three Intermedia products: Intermedia Unite (cloud phone, video, chat, and SMS UCaaS — starting around $27.99/user/month), Intermedia Contact Center (omnichannel CCaaS with voice, email, SMS, and chat queues), and Intermedia Secure Business Email (hosted Exchange with advanced threat protection, encryption, and archiving). All three carry a 99.999% financially-backed uptime SLA and are HIPAA-capable with a signed BAA. Typical deployment runs 2–4 weeks with full number porting. To get a quote, call (832) 617-0477 or book a free consultation.
One platform. One vendor. One local team to support it all.
Cloud phone system that combines business voice, HD video meetings, team chat, business SMS, file sharing, and screen sharing in one desktop and mobile app. Includes auto-attendant, call routing, voicemail-to-email, presence, and softphones on every device.
Omnichannel contact center for sales, service, and support teams — voice, email, SMS, web chat, and social — with skills-based routing, supervisor monitoring, real-time wallboards, call recording, and built-in analytics.
Hosted Exchange mailboxes with built-in advanced threat protection, anti-phishing, encryption, journaling, and 10-year archiving. A modern, HIPAA-capable email platform without the cost or complexity of Microsoft 365 E5.
Direct from Intermedia, you get a national 1-800 line. Through us, you get a local partner who knows your environment.
Phone outage, email issue, contact-center routing problem — one phone call to (832) 617-0477 and we take it from there. No vendor ping-pong.
We handle discovery, number porting, user provisioning, call-flow design, hardware procurement (Yealink/Polycom phones), training, and go-live. You don't touch a portal unless you want to.
We're your MSP. We connect Intermedia Unite to your Microsoft 365 tenant, your CRM, your firewall QoS rules, and your network — so calls actually sound good.
We sign BAAs. We configure Intermedia Unite, Contact Center, and Secure Email for HIPAA-regulated workflows — DME, dental, sleep labs, cardiology, pharmacy, and behavioral health.
All Intermedia services billed by SynergyIQ on one consolidated invoice — no surprise add-ons, no telecom-style fee maze. Per-user pricing, month-to-month or annual.
Local hands in Richmond, Sugar Land, Katy, Pearland, and Houston. Remote deployment and 24/7 support for offices anywhere in the United States.
What changes when you move off an on-prem PBX or old hosted VoIP provider.
| Capability | Legacy PBX / Old VoIP | Intermedia Unite via SynergyIQ |
|---|---|---|
| Up-front hardware | $5K–$25K PBX + handsets | $0 PBX. Optional handsets only. |
| Uptime SLA | None or 99.9% | 99.999% financially-backed |
| Mobile & remote work | Forwarding to cell, no presence | Native iOS/Android/desktop apps |
| Video meetings | Separate Zoom/Teams license | Built into the platform |
| Business SMS | Not supported | Included on business number |
| CRM integration | Add-on or custom dev | Salesforce, HubSpot, Zoho, NetSuite native |
| Contact center add-on | Different vendor | Same platform & admin console |
| HIPAA BAA | Often unavailable | Available — we sign it. |
SynergyIQ already supports IT, automation, and compliance for these verticals — Intermedia plugs in cleanly.
HIPAA-capable phone, contact center, and email for DME providers, dental practices, cardiology, sleep labs, and pharmacy. BAA included.
Encrypted email + secure client portals + auto-attendants for tax season call volume — without a separate Zoom or Calendly stack.
From a 5-person office in Sugar Land to a 200-seat distributed contact center — Intermedia scales without changing platforms.
A typical SynergyIQ + Intermedia rollout, week by week.
Audit current phone bills, lines, users, call flows, and integrations. Design new user list, auto-attendants, hunt groups, and CRM integrations.
Provision users in the Intermedia portal, submit LOA/porting paperwork to your current carrier, configure call flows in parallel.
Ship and stage Yealink or Polycom handsets. Run live user training sessions for desktop, mobile, and contact-center supervisor tools.
Numbers port on the scheduled date, we sit beside you through cutover, then disconnect the legacy carrier. 30 days of hyper-care follows.
Free 30-minute Intermedia assessment — we'll review your current phone bills, count your seats, and quote you exactly what you'd pay (and save) on Intermedia Unite, Contact Center, or Secure Email.