How our text-messaging program works, how you opt in, and how you can stop receiving messages at any time.
SynergyIQ Solutions ("SynergyIQ," "we," "our," or "us") operates a transactional SMS (text messaging) program for clients and prospective clients who have expressly opted in to receive text messages from us. Opting in is always optional and is never required to purchase, receive, or use any SynergyIQ service. The program is used exclusively for service-related communications — we do not send marketing or promotional text messages through this program.
Messages sent through this program are limited to:
Opting in to SMS messages from SynergyIQ is always optional and completely separate from any service agreement, purchase, or other contract. Signing up for SynergyIQ services does not opt you in to text messages, and we never require SMS consent as a condition of providing service. You may opt in in either of these ways:
Verbal Opt-In Script. When consent is collected verbally, our staff read the following script word-for-word and log the caller's answer, the date and time, and the staff member's name:
A caller who answers "yes" receives the opt-in confirmation text shown below. A caller who answers "no" is never messaged.
Whichever method you use, your consent applies only to SynergyIQ, is never shared with or transferred to third parties, and can be withdrawn at any time (see Section 7).
Opt-In Confirmation Message. After you opt in, you will receive a confirmation text similar to the following:
Message frequency varies based on your service plan, the activity on your account, and any open support tickets or scheduled work. Typical volume is approximately 1–10 messages per month per client.
SynergyIQ does not charge for SMS messages. However, standard message and data rates may apply from your wireless carrier. Check with your carrier for details about your plan.
You may cancel SMS messages from SynergyIQ at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a final confirmation message. Following that message, you will not receive any further SMS messages from SynergyIQ unless you opt in again.
You can also opt out by emailing info@synergyiq.net or calling (877) 600-2754 and requesting removal.
For help with our SMS program, reply HELP to any message from us, or contact us directly:
Our SMS program is supported on all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.
Mobile information (including phone numbers) that we collect as part of SMS consent and the SMS program will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting our services (for example, our SMS delivery platform) is permitted only to the extent necessary to deliver the messages you have opted into. For full details, see our Privacy Policy.
We may update these SMS Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued participation in the SMS program after changes are posted constitutes your acceptance of the revised terms.
Questions about these SMS Terms or our messaging program?