AI Automation Retainer · $450/month
Predictable monthly support for your SynergyIQ-built automations. No more per-incident invoicing or scrambling when an API changes.
At a glance
What's included
A reserved capacity pool every month — used or not, your priority queue position is locked in.
- 5-8 hours per month covering bug fixes, small tweaks, monitoring check-ins, and light feature additions
- Response to API changes and breaking-change adjustments from upstream vendors
- Priority response SLA: next-business-day acknowledgment, 48-hour fix on non-emergency
- Monthly health-check report — what ran, what failed, what we tuned
- 15-20% discount on larger feature work beyond the hour pool
- First-look access to new SynergyIQ tools and integrations as they ship
What's NOT included
Where the retainer ends and a separate engagement begins.
- Net-new automation builds (Workflow Build SKU starting at $2,500)
- Major version upgrades / migrations of the underlying platform
- Compliance audits / HIPAA risk assessments — separate engagement
- Hosting / infrastructure costs (cloud functions, queues — pass-through)
- Off-hours emergency response (enterprise SLA tier)
- Hours don't roll over month-to-month
How it works
- Sign up via Stripe. Recurring monthly charge starts immediately.
- Onboarding into the retainer queue. We tag your automations as priority. Your account lead is your single point of contact.
- Submit work via your standard channel. Email, Slack, or our PSA — whichever we agreed during your build.
- We work the queue. Bug fixes and tweaks land within 48 hours of acknowledgment, monitoring runs in the background.
- Monthly report delivered. What we did, what is healthy, what to watch.
Frequently asked questions
Do unused hours roll over?
No. Hours reset each month. The retainer pays for our reserved capacity, not just hours consumed. If you find yourself rarely using hours, talk to us — we will scale down to a smaller plan rather than have you paying for nothing.
What if I exceed 8 hours?
Hours beyond 8 are billed at our standard rate, but with a 15-20% discount versus non-retainer clients. Most months you will not exceed — large feature work gets quoted as separate scope so the retainer stays focused on maintenance.
Is this billed monthly or annually?
Monthly. No annual lock-in. Cancel anytime with 30 days written notice. Annual prepay gets a 5-8% discount if you prefer that — ask us.
Can I pause if I'm not using it?
We do not officially pause but we offer a reduced "keep warm" plan at $150/mo that holds your priority queue position and covers monitoring only. Worth asking about during slow seasons.
Does this include emergency response?
Priority response means next-business-day acknowledgment and 48-hour fix on non-emergency issues. True emergency (your automation is down and your business is bleeding) is covered but counts against the hour pool. For 24/7 emergency coverage, ask about our enterprise SLA tier.
Related products
Ready to start?
Sign up direct via Stripe and your retainer kicks in immediately. Or talk through whether your current automations need this level of support — sometimes ad-hoc is fine.
Buy now via Stripe → Book a consult