Refund Policy — SynergyIQ

At SynergyIQ Solutions, LLC ("SynergyIQ," "we," "us," or "our"), we want you to be satisfied with our services. This Refund Policy explains when refunds are available and the procedure for requesting, approving, and issuing them. It applies to payments processed through Zoho Payments for our Custom Workflow Automation, Managed IT / MSP, and IT Support services.

1.How the Refund Process Works

1

Request

Email info@synergyiq.com or call (713) 409-7869 within 14 days of the charge. Include your invoice number, the amount, and the reason for your request.

2

Approval

We review each request within 3–5 business days and notify you of the outcome by email. We may contact you for additional details before making a decision.

3

Issuance

Approved refunds are issued to your original payment method via Zoho Payments, typically within 5–10 business days of approval. Processing times after that depend on your bank or card issuer.

2.What Is Eligible

Services paid for but not yet rendered.
Billing errors, such as duplicate charges or an incorrect amount.
Charges made in error for a cancelled service, subject to the timing rules below.

3.What Is Not Eligible

Labor and services already performed or delivered.
The current cycle of a recurring plan, which is not pro-rated — cancellation stops future billing only.
Third-party costs we incur on your behalf (e.g., software licenses, hardware, or domain fees) once purchased.
Requests submitted more than 14 days after the charge, except where required by law.

4.Recurring Plans & Cancellation

You may cancel a recurring managed-service plan at any time with written notice. Cancellation takes effect at the end of the current billing cycle. The current cycle is not refunded, and you retain access to services through the end of that cycle.

5.Disputes

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. We're committed to working with you in good faith before any payment dispute is escalated to your card issuer or bank.

6.Contact Us

SynergyIQ Solutions, LLC
Richmond, TX
Phone: (713) 409-7869
Email: info@synergyiq.com
Web: synergyiq.net